The Rational Consumer is a blog devoted to exploring both good and bad customer service experiences in Central Oregon. Reader submissions are encouraged; if you have a story about an unpleasant customer service experience or dealing with an irrational customer, email: c4bankson@gmail.com

Wednesday, December 26, 2007

Zero Feedback

As a frequent eBay seller, one of the most painful things to see is a 0 feedback user sweep in at the last second and win your auction. Far too often I have seen this in my eBay summary:
zero feedback

16 days since the sale, no payment or communication from the buyer. I don't know if its some idiot who changed their mind after winning, or some idiot who create a fake account to outbid themselves with because they changed their mind and didn't want negative feedback. Either way, this happens far too often on eBay and I would love to see them implement the ability to block 0 feedback users from bidding on your listing. It won't happen, because they won't want to discourage new users by limiting what they can bid on, but situations like these add a ton of extra work and headaches for sellers.

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